“We shape our building and then they shape us.” Sherry Turkle closes the intro to her book Alone Together with this Winston Churchill quote asking that consumers think about the impacts of technology and whether it serves “our human purposes” (19). With this approach in mind, let’s consider how technology reshapes our interactions.
What is the preferred medium for communication? Turkle spotlights the proliferation of emails as well as text and instant messages, and even uses the phrase “avoid the voice” (206) to address the decline in face-to-face and phone conversations. Before pointing at Gen Y speed texters, understand that the screen communication trend transcends generations. It also applies to interactions with family, friends, coworkers and customers.